Cancellation & No-Show Policy

Template — owner to set actual notice periods and fees before publishing

We plan vehicles and drivers around every confirmed trip. Please tell us as soon as plans change.

• Cancellations: please provide at least [X hours — owner to set] notice. Late cancellations may incur a fee of [$ — owner to set].
• No-shows: if a passenger is not available at the pickup location during the pickup window, a no-show fee of [$ — owner to set] may apply.
• Recurring trips: a pattern of unnotified no-shows may require re-confirmation of the standing schedule.
• Our delays: if we are running behind, dispatch will contact you as early as possible with an updated window.

Last updated: [date — set at publication]